Contact Issues via WhatsApp
Update - We're currently awaiting a number port completing today between 10:00 UTC and 12:00 UTC, once complete we should be able to restore access.

Remember the official contact methods in the meantime:

Live Chat: via the system you're accessing or on the client area or website: https://portal.jmurraysolutions.com/

Phone:
United Kingdom: 01324 285022
España: 922 93 73 84
United States: 646 647 8850
Canada: 613 900 6456
México: 55 9990 3550

Email:
support@jmurraysolutions.com
Mar 25, 2025 - 09:43 UTC
Identified - We are currently having issues with WhatsApp and are unable to access chats.
Tenemos problemas en acceder al WhatsApp y no podemos ver los chats.

Please address any issues via live chat on your system or via our website, or by calling via one of the normal numbers (not via WhatsApp).
Si tienes alguna incidencia o problema con un sistema, por favor pongas en contacto con nosotros a través el chat en el sistema o por teléfono tradicional en los siguientes números.

United Kingdom: 01324 285022
España: 922 93 73 84
United States: 646 647 8850
Canada: 613 900 6456
México: 55 9990 3550

You may also send non urgent communications to support@jmurraysolutions.com or go to the client area to raise a ticket.
Tambien puedes crear un ticket en la área de clientes o correo electrónico support@jmurraysolutions.com

Client Area / Área de clientes: https://portal.jmurraysolutions.com/
Mar 21, 2025 - 17:18 UTC
Client Area ? Operational
JMS Support Operational
Phone Support ? Operational
Email / Ticket Support ? Operational
Live Chat Support ? Operational
Credit/Debit Card Payment System ? Operational
Data Analytics Operational
Reporting Platform ? Operational
CRM Hosting Operational
CRM (US East) ? Operational
CRM (US West) ? Operational
CRM (Europe Central) Operational
CRM (Europe North) Operational
Dialer Hosting Operational
Dialer (US East) Operational
Dialer (US West) Operational
Dialer (Europe Central) Operational
Dialer (Europe North) Operational
PBX Features Operational
EU Region Operational
US Region Operational
Voice Network Infrastructure ? Operational
SIP Outbound Operational
SIP Inbound Operational
CDR Processing Operational
Routing Engine Operational
Webphone Operational
Control Panel / Console Operational
E911 Provisioning (US & Canada) Operational
999/112 Provisioning (UK / EU) Operational
Voice Network - Call Center Routes Operational
Australia Operational
Brazil Operational
Canada Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
New Zealand Operational
Peru Operational
Philippines Operational
Singapore Operational
South Korea Operational
Taiwan Operational
Thailand Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Local Operator Conversational Routes Operational
Argentina Operational
Australia Operational
Austria Operational
Belgium Operational
Brazil Operational
Bulgaria Operational
Canada Operational
Chile Operational
Costa Rica Operational
Croatia Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Estonia Operational
Finland Operational
France Operational
Germany Operational
Greece Operational
Hong Kong Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Japan Operational
Latvia Operational
Liechtenstein Operational
Luxembourg Operational
Malaysia Operational
Lithuania Operational
Malta Operational
Mexico Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Peru Operational
Philippines Operational
Poland Operational
Portugal Operational
Puerto Rico Operational
Romania Operational
Singapore Operational
Slovakia Operational
Slovenia Operational
South Korea Operational
Spain Operational
Sweden Operational
Taiwan Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Emergency Calls Operational
Australia Operational
Belgium Operational
Bosnia and Herzegovina Operational
Bulgaria Operational
Canada Operational
Chile Operational
Croatia Operational
Estonia Operational
Finland Operational
France Operational
Italy Operational
Lithuania Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Panama Operational
Serbia Operational
Sweden Operational
Thailand Operational
Turkey Operational
United Kingdom Operational
United States Operational
Voice Network - Media Zones ? Operational
New York, USA Operational
San Francisco, USA Operational
Amsterdam, Netherlands Operational
Frankfurt, Germany Operational
London, UK Operational
Midlands, UK Operational
Ghana Operational
Nigeria Operational
Benguluru, India Operational
Singapore Operational
Sydney, Australia Operational
Voice Network - SIP Proxies ? Operational
United States East Operational
United States West Operational
United Kingdom Operational
Germany Operational
India Operational
Singapore Operational
Australia Operational
Local SMS (P2P) ? Operational
Australia Operational
Belgium Operational
Canada Operational
Chile Operational
Czech Republic Operational
Denmark Operational
Finland Operational
Israel Operational
Mexico Operational
Netherlands Operational
Poland Operational
Romania Operational
South Africa Operational
Sweden Operational
Thailand Operational
United Kingdom Operational
United States Operational
Phone Numbers (DID) Operational
Albania - Local Operational
Algeria - Local Operational
Argentina - Local Operational
Australia - Local Operational
Australia - Mobile Operational
Austria - Local Operational
Austria - National Operational
Austria - Mobile Operational
Barbados - Local Operational
Belgium - Local Operational
Belgium - National Operational
Belgium - Mobile Operational
Benin - Mobile Operational
Bolivia - National Operational
Bosnia and Herzegovina - Local Operational
Brazil - Local Operational
Brazil - National Operational
Brazil - Mobile Operational
Bulgaria - Local Operational
Canada - Local Operational
Chile - Local Operational
Chile - Mobile Operational
Colombia - Local Operational
Colombia - Mobile Operational
Croatia - Local Operational
Cyprus - Local Operational
Cyprus - National Operational
Czech Republic - Local Operational
Czech Republic - National Operational
Czech Republic - Mobile Operational
Denmark - National Operational
Denmark - Mobile Operational
Dominican Republic - Local Operational
Ecuador - Local Operational
El Salvador - Local Operational
Estonia - Local Operational
Estonia - National Operational
Estonia - Mobile Operational
Finland - Local Operational
Finland - National Operational
Finland - Mobile Operational
France - Local Operational
France - National Operational
Georgia - Local Operational
Georgia - National Operational
Germany - Local Operational
Germany - National Operational
Germany - Mobile Operational
Ghana - Mobile Operational
Greece - Local Operational
Grenada - Local Operational
Guinea - Local Operational
Hong Kong - Mobile Operational
Hungary - Local Operational
Hungary - National Operational
Hungary - Mobile Operational
Iceland - Local Operational
Indonesia - Local Operational
Ireland - Local Operational
Ireland - National Operational
Israel - Local Operational
Israel - National Operational
Israel - Mobile Operational
Italy - Local Operational
Italy - Mobile Operational
Japan - National Operational
Kenya - Local Operational
Latvia - Local Operational
Lithuania - Local Operational
Lithuania - National Operational
Lithuania - Mobile Operational
Luxembourg - National Operational
Macao - Mobile Operational
Mali - Mobile Operational
Malta - National Operational
Mauritius - National Operational
Mexico - Local Operational
Mexico - Mobile Operational
Namibia - Local Operational
Netherlands - Local Operational
Netherlands - National Operational
Netherlands - Mobile Operational
New Zealand - Local Operational
Nicaragua - Mobile Operational
Norway - Local Operational
Panama - Local Operational
Peru - Local Operational
Philippines - Local Operational
Philippines - Mobile Operational
Poland - Local Operational
Poland - Mobile Operational
Portugal - Local Operational
Portugal - Mobile Operational
Puerto Rico - Local Operational
Romania - Local Operational
Romania - National Operational
Romania - Mobile Operational
Serbia - Local Operational
Singapore - Local Operational
Slovakia - Local Operational
Slovenia - Local Operational
South Africa - Local Operational
South Africa - Mobile Operational
Spain - Local Operational
Spain - National Operational
Sudan - Local Operational
Sweden - Local Operational
Sweden - National Operational
Sweden - Mobile Operational
Switzerland - Local Operational
Thailand - Local Operational
Thailand - Mobile Operational
Tunisia - Local Operational
Uganda - Local Operational
Ukraine - National Operational
United Kingdom - Local Operational
United Kingdom - National Operational
United Kingdom - Mobile Operational
United States - Local Operational
Venezuela - Local Operational
Virgin Islands (U.S.) - Local Operational
AI Agents Operational
AI Receptionst Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
UK Call Failures
Resolved - This incident has been resolved.
Apr 2, 10:24 UTC
Update - We should have service restored within the next 5 minutes. We apologize for the inconvenience.
Apr 2, 10:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 10:07 UTC
Investigating - We are investigating call failures to the UK.
Apr 2, 10:03 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Unresolved incident: Contact Issues via WhatsApp.

Mar 24, 2025
CRM Hosting Errors
Resolved - Between 19:00 UTC (16:00 EDT) and 23:45 UTC (19:45 EDT) on March 24th, some users may have experienced errors on CRM systems hosted by us.

The issue was detected by automatic monitoring with the impact being confirmed by a few reports being received shortly afterwards.

We successfully rolled back the update, identified the cause of the failure and moved to create a patch to address it. Following the application of the patch and rollout of the same, we found the containers running the individual instances of the CRM system were not starting automatically. This only affected those with CRM's with URLs https://[company].crm-hosting.jmurraysolutions.com/

Further work was required to bring the containers out of the error state they were in and bring them back online.

We've suspended automatic updates on the platform and will establish a new process for ensuring the CRM hosting platform undergoes updates only in a controlled environment outside of working hours meaning if there's an issue with an update, there should be no impact.

We apologize for any disruption caused.
Mar 24, 19:00 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Mar 20, 2025

No incidents reported.

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