All Systems Operational

Client Area Operational
JMS Support Operational
Phone Support Operational
Email / Ticket Support Operational
Live Chat Support Operational
Credit/Debit Card Payment System Operational
Data Analytics Operational
Reporting Platform Operational
CRM Hosting Operational
CRM (US East) Operational
CRM (US West) Operational
CRM (Europe Central) Operational
CRM (Europe North) Operational
Dialer Hosting Operational
Dialer (US East) Operational
Dialer (US West) Operational
Dialer (Europe Central) Operational
Dialer (Europe North) Operational
PBX Features Operational
EU Region Operational
US Region Operational
Voice Network Infrastructure Operational
SIP Outbound Operational
SIP Inbound Operational
CDR Processing Operational
Routing Engine Operational
Webphone Operational
Control Panel / Console Operational
E911 Provisioning (US & Canada) Operational
999/112 Provisioning (UK / EU) Operational
Microsoft Teams Direct Routing Operational
Voice Network - Call Center Routes Operational
Australia Operational
Brazil Operational
Canada Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
New Zealand Operational
Peru Operational
Philippines Operational
Singapore Operational
South Korea Operational
Taiwan Operational
Thailand Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Local Operator Conversational Routes Operational
Argentina Operational
Australia Operational
Austria Operational
Belgium Operational
Brazil Operational
Bulgaria Operational
Canada Operational
Chile Operational
Costa Rica Operational
Croatia Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Estonia Operational
Finland Operational
France Operational
Germany Operational
Greece Operational
Hong Kong Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Japan Operational
Latvia Operational
Liechtenstein Operational
Luxembourg Operational
Malaysia Operational
Lithuania Operational
Malta Operational
Mexico Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Peru Operational
Philippines Operational
Poland Operational
Portugal Operational
Puerto Rico Operational
Romania Operational
Singapore Operational
Slovakia Operational
Slovenia Operational
South Korea Operational
Spain Operational
Sweden Operational
Taiwan Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Emergency Calls Operational
Australia Operational
Belgium Operational
Bosnia and Herzegovina Operational
Bulgaria Operational
Canada Operational
Chile Operational
Croatia Operational
Estonia Operational
Finland Operational
France Operational
Italy Operational
Lithuania Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Panama Operational
Serbia Operational
Sweden Operational
Thailand Operational
Turkey Operational
United Kingdom Operational
United States Operational
Voice Network - Media Zones Operational
New York, USA Operational
San Francisco, USA Operational
Amsterdam, Netherlands Operational
Frankfurt, Germany Operational
London, UK Operational
Midlands, UK Operational
Ghana Operational
Nigeria Operational
Benguluru, India Operational
Singapore Operational
Sydney, Australia Operational
Voice Network - SIP Proxies Operational
United States East Operational
United States West Operational
United Kingdom Operational
Germany Operational
India Operational
Singapore Operational
Australia Operational
Local SMS (P2P) Operational
Australia Operational
Belgium Operational
Canada Operational
Chile Operational
Czech Republic Operational
Denmark Operational
Finland Operational
Israel Operational
Mexico Operational
Netherlands Operational
Poland Operational
Romania Operational
South Africa Operational
Sweden Operational
Thailand Operational
United Kingdom Operational
United States Operational
Phone Numbers (DID) Operational
Albania - Local Operational
Algeria - Local Operational
Argentina - Local Operational
Australia - Local Operational
Australia - Mobile Operational
Austria - Local Operational
Austria - National Operational
Austria - Mobile Operational
Barbados - Local Operational
Belgium - Local Operational
Belgium - National Operational
Belgium - Mobile Operational
Benin - Mobile Operational
Bolivia - National Operational
Bosnia and Herzegovina - Local Operational
Brazil - Local Operational
Brazil - National Operational
Brazil - Mobile Operational
Bulgaria - Local Operational
Canada - Local Operational
Chile - Local Operational
Chile - Mobile Operational
Colombia - Local Operational
Colombia - Mobile Operational
Croatia - Local Operational
Cyprus - Local Operational
Cyprus - National Operational
Czech Republic - Local Operational
Czech Republic - National Operational
Czech Republic - Mobile Operational
Denmark - National Operational
Denmark - Mobile Operational
Dominican Republic - Local Operational
Ecuador - Local Operational
El Salvador - Local Operational
Estonia - Local Operational
Estonia - National Operational
Estonia - Mobile Operational
Finland - Local Operational
Finland - National Operational
Finland - Mobile Operational
France - Local Operational
France - National Operational
Georgia - Local Operational
Georgia - National Operational
Germany - Local Operational
Germany - National Operational
Germany - Mobile Operational
Ghana - Mobile Operational
Greece - Local Operational
Grenada - Local Operational
Guinea - Local Operational
Hong Kong - Mobile Operational
Hungary - Local Operational
Hungary - National Operational
Hungary - Mobile Operational
Iceland - Local Operational
Indonesia - Local Operational
Ireland - Local Operational
Ireland - National Operational
Israel - Local Operational
Israel - National Operational
Israel - Mobile Operational
Italy - Local Operational
Italy - Mobile Operational
Japan - National Operational
Kenya - Local Operational
Latvia - Local Operational
Lithuania - Local Operational
Lithuania - National Operational
Lithuania - Mobile Operational
Luxembourg - National Operational
Macao - Mobile Operational
Mali - Mobile Operational
Malta - National Operational
Mauritius - National Operational
Mexico - Local Operational
Mexico - Mobile Operational
Namibia - Local Operational
Netherlands - Local Operational
Netherlands - National Operational
Netherlands - Mobile Operational
New Zealand - Local Operational
Nicaragua - Mobile Operational
Norway - Local Operational
Panama - Local Operational
Peru - Local Operational
Philippines - Local Operational
Philippines - Mobile Operational
Poland - Local Operational
Poland - Mobile Operational
Portugal - Local Operational
Portugal - Mobile Operational
Puerto Rico - Local Operational
Romania - Local Operational
Romania - National Operational
Romania - Mobile Operational
Serbia - Local Operational
Singapore - Local Operational
Slovakia - Local Operational
Slovenia - Local Operational
South Africa - Local Operational
South Africa - Mobile Operational
Spain - Local Operational
Spain - National Operational
Sudan - Local Operational
Sweden - Local Operational
Sweden - National Operational
Sweden - Mobile Operational
Switzerland - Local Operational
Thailand - Local Operational
Thailand - Mobile Operational
Tunisia - Local Operational
Uganda - Local Operational
Ukraine - National Operational
United Kingdom - Local Operational
United Kingdom - National Operational
United Kingdom - Mobile Operational
United States - Local Operational
Venezuela - Local Operational
Virgin Islands (U.S.) - Local Operational
AI Agents Operational
AI Receptionst Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
VoIP Balances showing incorrect values
Resolved - This incident has been resolved.
Dec 3, 13:33 UTC
Update - Customer accounts are now reflecting correctly, provider accounts are still being worked on.
We've re-enabled top-ups and balance alerts.
Dec 3, 13:23 UTC
Identified - The issue has been identified, the team responsible have issued the following update:

We wish to inform you of a recent issue that affected the consistency of a portion of CDR records within our system. A temporary communication interruption between components in our infrastructure caused certain records to become unreadable during automated reconciliation. This resulted in inaccurate totals being generated during the routine balance calculation cycle.

Our team has already stabilised the environment. All services are operating normally, and a short-term corrective process is underway. We are analysing historical balance data to determine the exact variance created by the unreadable records. Once complete, we will apply the required adjustments to each customer and provider account so that balances reflect the correct values.

We are simultaneously continuing to examine all available data sources to recover the affected records. If any portion of this data becomes retrievable, we will notify you immediately.

You can also expect a full incident report once the investigation concludes. This document will outline the technical findings, the corrective measures already implemented, and the long-term enhancements planned for data protection and resilience.

Thank you for your patience while we complete this work. Our team remains fully engaged in resolving the issue and strengthening the safeguards that support your operations.
Dec 3, 11:34 UTC
Investigating - We are currently investigating VoIP balances showing incorrect values, during this time auto-topups and low balance alerts are disabled.
Dec 3, 09:24 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025
Live Chat
Resolved - This incident has been resolved.
Dec 1, 10:00 UTC
Monitoring - Live chat was reporing unavailable for users who logged in to single page applications before 9.30am, this has been resolved but users may need to log out and log back in to the application they are using to see it.
Dec 1, 09:34 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025
UK Calling Incidents
Resolved - This incident is resolved.

Due to it's complexity and impact, we will be posting a post-mortem on this incident soon.
Nov 29, 11:51 UTC
Update - Whilst the majority of the connection issues have been resolved already and we're seeing somewhat stable overall performance, there is still a small number of calls failing or connecting without audio.

We've isolated the route that these calls are taking and are working to resolve this.
Nov 28, 15:05 UTC
Update - We have witnessed an increase in successful calls via the BT network, but still seeing some waves of failures.
In many cases, simply retrying the call will result in it going through.

We continue to monitor this issue and search for any opportunity to mitigate the effects.
Nov 28, 12:52 UTC
Update - We're seeing a high percentage of calls fail or connect with no audio within the UK.

I reiterate, this is not a JMS fault, but is upstream somewhere, all the indications are that BT and EE are experiencing an outage.
Nov 28, 11:29 UTC
Identified - This issue appears to be related to a network issue in the UK.
BT and EE appear to be experiencing issues going by the downdetector UK site but we're yet to see any confirmation from BT or EE about it.
We have ruled out issues with our network, the calls are failing further upstream.
Nov 28, 11:15 UTC
Investigating - We are investigating multiple reports of failed calls and strange behaviour on calls to the UK.
Nov 28, 11:12 UTC
Nov 28, 2025
Nov 27, 2025

No incidents reported.

Nov 26, 2025
UK Outbound Calls (Dialer Route)
Resolved - This incident has been resolved.
Nov 26, 13:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 13:28 UTC
Investigating - We're investigating call failures on our outbound UK dialer route.
Nov 26, 13:22 UTC
Nov 25, 2025
Intermittent CRM errors
Resolved - This incident has been resolved.
Nov 25, 14:53 UTC
Investigating - We are currently investigating reports of intermittent errors on the CRM hosting platform for users in Europe
Nov 25, 12:04 UTC
Nov 24, 2025
JMS Support Calls
Resolved - This incident has been resolved.
Nov 24, 22:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 21:40 UTC
Update - This is affecting calls from +1 countries, not just the US.
We are investigating the cause.
Nov 24, 21:38 UTC
Investigating - We are investigating reports of calls failing to get through to JMS Support from the US.
Nov 24, 21:36 UTC
EEA to UK calling
Resolved - This incident has been resolved.
Nov 24, 10:30 UTC
Identified - Calling to the UK using EEA / EU caller ID is currently unavailable due to operational reasons.
We are working on addressing the operational issues with our upstream carrier for this route, it could take some time and we have no ETA.

It's likely to take at least 24 hours for an update on progress, we apologize for any inconvenience caused.

This does not affect calls to the UK with UK caller ID.
Nov 17, 12:11 UTC
Nov 23, 2025

No incidents reported.

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