All Systems Operational

Client Area ? Operational
JMS Support Operational
Phone Support ? Operational
Email / Ticket Support ? Operational
Live Chat Support ? Operational
Credit/Debit Card Payment System ? Operational
Data Analytics Operational
Reporting Platform ? Operational
CRM Hosting Operational
CRM (US East) ? Operational
CRM (US West) ? Operational
CRM (Europe Central) Operational
CRM (Europe North) Operational
Dialer Hosting Operational
Dialer (US East) Operational
Dialer (US West) Operational
Dialer (Europe Central) Operational
Dialer (Europe North) Operational
PBX Features Operational
EU Region Operational
US Region Operational
Voice Network Infrastructure ? Operational
SIP Outbound Operational
SIP Inbound Operational
CDR Processing Operational
Routing Engine Operational
Webphone Operational
Control Panel / Console Operational
E911 Provisioning (US & Canada) Operational
999/112 Provisioning (UK / EU) Operational
Microsoft Teams Direct Routing Operational
Voice Network - Call Center Routes Operational
Australia Operational
Brazil Operational
Canada Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
New Zealand Operational
Peru Operational
Philippines Operational
Singapore Operational
South Korea Operational
Taiwan Operational
Thailand Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Local Operator Conversational Routes Operational
Argentina Operational
Australia Operational
Austria Operational
Belgium Operational
Brazil Operational
Bulgaria Operational
Canada Operational
Chile Operational
Costa Rica Operational
Croatia Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Estonia Operational
Finland Operational
France Operational
Germany Operational
Greece Operational
Hong Kong Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Japan Operational
Latvia Operational
Liechtenstein Operational
Luxembourg Operational
Malaysia Operational
Lithuania Operational
Malta Operational
Mexico Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Peru Operational
Philippines Operational
Poland Operational
Portugal Operational
Puerto Rico Operational
Romania Operational
Singapore Operational
Slovakia Operational
Slovenia Operational
South Korea Operational
Spain Operational
Sweden Operational
Taiwan Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Emergency Calls Operational
Australia Operational
Belgium Operational
Bosnia and Herzegovina Operational
Bulgaria Operational
Canada Operational
Chile Operational
Croatia Operational
Estonia Operational
Finland Operational
France Operational
Italy Operational
Lithuania Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Panama Operational
Serbia Operational
Sweden Operational
Thailand Operational
Turkey Operational
United Kingdom Operational
United States Operational
Voice Network - Media Zones ? Operational
New York, USA Operational
San Francisco, USA Operational
Amsterdam, Netherlands Operational
Frankfurt, Germany Operational
London, UK Operational
Midlands, UK Operational
Ghana Operational
Nigeria Operational
Benguluru, India Operational
Singapore Operational
Sydney, Australia Operational
Voice Network - SIP Proxies ? Operational
United States East Operational
United States West Operational
United Kingdom Operational
Germany Operational
India Operational
Singapore Operational
Australia Operational
Local SMS (P2P) ? Operational
Australia Operational
Belgium Operational
Canada Operational
Chile Operational
Czech Republic Operational
Denmark Operational
Finland Operational
Israel Operational
Mexico Operational
Netherlands Operational
Poland Operational
Romania Operational
South Africa Operational
Sweden Operational
Thailand Operational
United Kingdom Operational
United States Operational
Phone Numbers (DID) Operational
Albania - Local Operational
Algeria - Local Operational
Argentina - Local Operational
Australia - Local Operational
Australia - Mobile Operational
Austria - Local Operational
Austria - National Operational
Austria - Mobile Operational
Barbados - Local Operational
Belgium - Local Operational
Belgium - National Operational
Belgium - Mobile Operational
Benin - Mobile Operational
Bolivia - National Operational
Bosnia and Herzegovina - Local Operational
Brazil - Local Operational
Brazil - National Operational
Brazil - Mobile Operational
Bulgaria - Local Operational
Canada - Local Operational
Chile - Local Operational
Chile - Mobile Operational
Colombia - Local Operational
Colombia - Mobile Operational
Croatia - Local Operational
Cyprus - Local Operational
Cyprus - National Operational
Czech Republic - Local Operational
Czech Republic - National Operational
Czech Republic - Mobile Operational
Denmark - National Operational
Denmark - Mobile Operational
Dominican Republic - Local Operational
Ecuador - Local Operational
El Salvador - Local Operational
Estonia - Local Operational
Estonia - National Operational
Estonia - Mobile Operational
Finland - Local Operational
Finland - National Operational
Finland - Mobile Operational
France - Local Operational
France - National Operational
Georgia - Local Operational
Georgia - National Operational
Germany - Local Operational
Germany - National Operational
Germany - Mobile Operational
Ghana - Mobile Operational
Greece - Local Operational
Grenada - Local Operational
Guinea - Local Operational
Hong Kong - Mobile Operational
Hungary - Local Operational
Hungary - National Operational
Hungary - Mobile Operational
Iceland - Local Operational
Indonesia - Local Operational
Ireland - Local Operational
Ireland - National Operational
Israel - Local Operational
Israel - National Operational
Israel - Mobile Operational
Italy - Local Operational
Italy - Mobile Operational
Japan - National Operational
Kenya - Local Operational
Latvia - Local Operational
Lithuania - Local Operational
Lithuania - National Operational
Lithuania - Mobile Operational
Luxembourg - National Operational
Macao - Mobile Operational
Mali - Mobile Operational
Malta - National Operational
Mauritius - National Operational
Mexico - Local Operational
Mexico - Mobile Operational
Namibia - Local Operational
Netherlands - Local Operational
Netherlands - National Operational
Netherlands - Mobile Operational
New Zealand - Local Operational
Nicaragua - Mobile Operational
Norway - Local Operational
Panama - Local Operational
Peru - Local Operational
Philippines - Local Operational
Philippines - Mobile Operational
Poland - Local Operational
Poland - Mobile Operational
Portugal - Local Operational
Portugal - Mobile Operational
Puerto Rico - Local Operational
Romania - Local Operational
Romania - National Operational
Romania - Mobile Operational
Serbia - Local Operational
Singapore - Local Operational
Slovakia - Local Operational
Slovenia - Local Operational
South Africa - Local Operational
South Africa - Mobile Operational
Spain - Local Operational
Spain - National Operational
Sudan - Local Operational
Sweden - Local Operational
Sweden - National Operational
Sweden - Mobile Operational
Switzerland - Local Operational
Thailand - Local Operational
Thailand - Mobile Operational
Tunisia - Local Operational
Uganda - Local Operational
Ukraine - National Operational
United Kingdom - Local Operational
United Kingdom - National Operational
United Kingdom - Mobile Operational
United States - Local Operational
Venezuela - Local Operational
Virgin Islands (U.S.) - Local Operational
AI Agents Operational
AI Receptionst Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
UK Calling Issues
Resolved - This incident has been resolved.
May 8, 11:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 11:51 UTC
Identified - The issue has been identified and a fix is being implemented.
May 8, 11:50 UTC
Investigating - We are investigating a spike in failed calls to the UK via our dialer routes. Further update to follow within 5 minutes.
May 8, 11:40 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Emergency Maintenance on PBX Servers
Completed - The scheduled maintenance has been completed.
May 2, 09:25 UTC
Verifying - Verification is currently underway for the maintenance items.
May 2, 09:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 08:25 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 2, 08:23 UTC
Scheduled - We are performing some emergency maintenance on the PBX servers, whilst we don't expect any issues as a result of this maintenance task, it should be noted that the system will be under heavier load whilst this task is performed and therefore we consider the service to be at risk during the maintenance window.
May 2, 08:22 UTC
May 1, 2025

No incidents reported.

Apr 30, 2025
CRM Hosting Outage
Resolved - This incident has been resolved.
Apr 30, 12:20 UTC
Monitoring - We have completed restarting all the affected instances and our monitoring solution is reporting all CRM services are operating normally again.

We apologize for the inconvenience caused.
Apr 30, 11:07 UTC
Identified - The issue has been identified and a fix implemented, we are now working through all the instances to start them back up. Service should resume over the next few minutes for most users.
Apr 30, 11:00 UTC
Investigating - We are currently investigating an issue affecting CRM hosting in the EMEA zone.
Apr 30, 10:34 UTC
Apr 29, 2025
Massive Power Failure in Spain
Resolved - This incident has been resolved.
Apr 29, 10:49 UTC
Monitoring - As of 7.45 UTC, around 90% of the mainland's power has been restored.

We are witnessing however some internet outages persisting in the Canary Islands via the main fiber provider Movistar/O2. This could impact remote workers' ability to obtain a stable enough connection for the dialer.

It may be busier than normal this morning, we therefore ask for your patience if reaching out.
Apr 29, 08:05 UTC
Update - As work continues on the mainland to restore power, here in the Canary Islands, we're seeing telecommunications networks starting to fail.
Out of 4 connections, we only have one currently working and it's too slow to perform any meaningful tasks at present.

Due to the slow speeds, phone lines have been closed until the situation improves and live chat may take longer to answer/go unanswered, we apoligize for any inconvenience this may cause.
Apr 28, 19:11 UTC
Update - An update has been issued by Red Eléctrica saying that they are beginning to restore supply en the North and South of the peninsula. No ETAs have been issued for specific areas.

We are still unaffected entirely.
Apr 28, 11:40 UTC
Identified - The majority of the mainland of Spain has lost power along with parts of France and Portugal. We appear to still have full internet connectivity but we are not ruling out a loss of connectivity. Most of our clients in Spain have lost connection to our systems, this is not a fault on our part as all services are up and running.

Information is not available from the distributor about the cause yet, their site seems to be partly down where the faults are reported.

If we get any updates, we will post them here providing we don't experience any internet connectivity issues.
Apr 28, 11:04 UTC
Apr 28, 2025
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