All Systems Operational

Client Area Operational
Middleware Operational
JMS Support Operational
Phone Support Operational
Email / Ticket Support Operational
Live Chat Support Operational
Credit/Debit Card Payment System Operational
Data Analytics Operational
Reporting Platform Operational
S3 Object Storage Operational
S3 (Legacy Provider) Operational
S3 Object Storage (CF) Operational
CRM Hosting Operational
Frontend Application Operational
Web Phone Operational
Dialer Hosting Operational
Dialer (US East) Operational
Dialer (US West) Operational
Dialer (Europe Central) Operational
Dialer (Europe North) Operational
PBX Features Operational
Endpoint Registration (TLS) Operational
Endpoint Registration (WSS) Operational
Voice Network Infrastructure Operational
SIP Outbound Operational
SIP Inbound Operational
CDR Processing Operational
Routing Engine Operational
Webphone Operational
Control Panel / Console Operational
E911 Provisioning (US & Canada) Operational
999/112 Provisioning (UK / EU) Operational
Microsoft Teams Direct Routing Operational
Voice Network - Call Center Routes Operational
Australia Operational
Brazil Operational
Canada Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
New Zealand Operational
Peru Operational
Philippines Operational
Singapore Operational
South Korea Operational
Taiwan Operational
Thailand Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Local Operator Conversational Routes Operational
Argentina Operational
Australia Operational
Austria Operational
Belgium Operational
Brazil Operational
Bulgaria Operational
Canada Operational
Chile Operational
Costa Rica Operational
Croatia Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Estonia Operational
Finland Operational
France Operational
Germany Operational
Greece Operational
Hong Kong Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Japan Operational
Latvia Operational
Liechtenstein Operational
Luxembourg Operational
Malaysia Operational
Lithuania Operational
Malta Operational
Mexico Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Peru Operational
Philippines Operational
Poland Operational
Portugal Operational
Puerto Rico Operational
Romania Operational
Singapore Operational
Slovakia Operational
Slovenia Operational
South Korea Operational
Spain Operational
Sweden Operational
Taiwan Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Emergency Calls Operational
Australia Operational
Belgium Operational
Bosnia and Herzegovina Operational
Bulgaria Operational
Canada Operational
Chile Operational
Croatia Operational
Estonia Operational
Finland Operational
France Operational
Italy Operational
Lithuania Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Panama Operational
Serbia Operational
Sweden Operational
Thailand Operational
Turkey Operational
United Kingdom Operational
United States Operational
Voice Network - Media Zones Operational
New York, USA Operational
San Francisco, USA Operational
Amsterdam, Netherlands Operational
Frankfurt, Germany Operational
London, UK Operational
Midlands, UK Operational
Ghana Operational
Nigeria Operational
Benguluru, India Operational
Singapore Operational
Sydney, Australia Operational
Voice Network - SIP Proxies Operational
United States East Operational
United States West Operational
United Kingdom Operational
Germany Operational
India Operational
Singapore Operational
Australia Operational
Local SMS (P2P) Operational
Australia Operational
Belgium Operational
Canada Operational
Chile Operational
Czech Republic Operational
Denmark Operational
Finland Operational
Israel Operational
Mexico Operational
Netherlands Operational
Poland Operational
Romania Operational
South Africa Operational
Sweden Operational
Thailand Operational
United Kingdom Operational
United States Operational
Phone Numbers (DID) Operational
Albania - Local Operational
Algeria - Local Operational
Argentina - Local Operational
Australia - Local Operational
Australia - Mobile Operational
Austria - Local Operational
Austria - National Operational
Austria - Mobile Operational
Barbados - Local Operational
Belgium - Local Operational
Belgium - National Operational
Belgium - Mobile Operational
Benin - Mobile Operational
Bolivia - National Operational
Bosnia and Herzegovina - Local Operational
Brazil - Local Operational
Brazil - National Operational
Brazil - Mobile Operational
Bulgaria - Local Operational
Canada - Local Operational
Chile - Local Operational
Chile - Mobile Operational
Colombia - Local Operational
Colombia - Mobile Operational
Croatia - Local Operational
Cyprus - Local Operational
Cyprus - National Operational
Czech Republic - Local Operational
Czech Republic - National Operational
Czech Republic - Mobile Operational
Denmark - National Operational
Denmark - Mobile Operational
Dominican Republic - Local Operational
Ecuador - Local Operational
El Salvador - Local Operational
Estonia - Local Operational
Estonia - National Operational
Estonia - Mobile Operational
Finland - Local Operational
Finland - National Operational
Finland - Mobile Operational
France - Local Operational
France - National Operational
Georgia - Local Operational
Georgia - National Operational
Germany - Local Operational
Germany - National Operational
Germany - Mobile Operational
Ghana - Mobile Operational
Greece - Local Operational
Grenada - Local Operational
Guinea - Local Operational
Hong Kong - Mobile Operational
Hungary - Local Operational
Hungary - National Operational
Hungary - Mobile Operational
Iceland - Local Operational
Indonesia - Local Operational
Ireland - Local Operational
Ireland - National Operational
Israel - Local Operational
Israel - National Operational
Israel - Mobile Operational
Italy - Local Operational
Italy - Mobile Operational
Japan - National Operational
Kenya - Local Operational
Latvia - Local Operational
Lithuania - Local Operational
Lithuania - National Operational
Lithuania - Mobile Operational
Luxembourg - National Operational
Macao - Mobile Operational
Mali - Mobile Operational
Malta - National Operational
Mauritius - National Operational
Mexico - Local Operational
Mexico - Mobile Operational
Namibia - Local Operational
Netherlands - Local Operational
Netherlands - National Operational
Netherlands - Mobile Operational
New Zealand - Local Operational
Nicaragua - Mobile Operational
Norway - Local Operational
Panama - Local Operational
Peru - Local Operational
Philippines - Local Operational
Philippines - Mobile Operational
Poland - Local Operational
Poland - Mobile Operational
Portugal - Local Operational
Portugal - Mobile Operational
Puerto Rico - Local Operational
Romania - Local Operational
Romania - National Operational
Romania - Mobile Operational
Serbia - Local Operational
Singapore - Local Operational
Slovakia - Local Operational
Slovenia - Local Operational
South Africa - Local Operational
South Africa - Mobile Operational
Spain - Local Operational
Spain - National Operational
Sudan - Local Operational
Sweden - Local Operational
Sweden - National Operational
Sweden - Mobile Operational
Switzerland - Local Operational
Thailand - Local Operational
Thailand - Mobile Operational
Tunisia - Local Operational
Uganda - Local Operational
Ukraine - National Operational
United Kingdom - Local Operational
United Kingdom - National Operational
United Kingdom - Mobile Operational
United States - Local Operational
Venezuela - Local Operational
Virgin Islands (U.S.) - Local Operational
AI Agents Operational
AI Receptionst Operational
AI Outbound Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 8, 2026

No incidents reported today.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Intermittent Internal Server Error on some calls
Resolved - This incident has been resolved.
Sep 2, 13:58 UTC
Monitoring - The cause has been identified as a faulty routing engine server.
It has been taken offline, therefore calls should be routing fine now.
We're witnessing normal connection rates and dialer wait times now however we'll continue to monitor for any further issues.
Sep 2, 13:48 UTC
Update - The team responsible have confirmed they are investigating.
Sep 2, 13:43 UTC
Investigating - Hello,

Following a few reports we've identified a wave of intermittent "Internal Server Error" messages on some calls both inbound and outbound.

We've already escalated this to the responsible team and are awaiting their initial response.

Since this is a transient routing issue, redialing will often result in success.
A further update will follow within 30 minutes.
Sep 2, 13:36 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Calls Australia and New Zealand Failing
Resolved - This incident has been resolved.
Aug 27, 10:16 UTC
Monitoring - Monitoring is showing a return to normal connection rates and failed calls are down significantly.

We continue to monitor.
Aug 27, 08:34 UTC
Identified - We're beginning to see calls connect again with some intermittent failures still occurring.

Redialing when it times out may go through the next time.

The issue appears to be local and the spike in reports correlates with a spike of Australian users notifying downdetector of issues on the major carriers there with a similar pattern on Spark in NZ.

We've notified our upstream partners and are awaiting feedback, we expect this will be put down to a local network issue. In the meantime we will do our best to focus on routes that have the most success.
Aug 27, 07:35 UTC
Investigating - We are currently investigating this issue.
Aug 27, 06:46 UTC
S3 Storage Outage affecting file access
Resolved - This incident has been resolved.
Aug 27, 10:16 UTC
Monitoring - Monitoring systems are showing the service is up again and the data center have confirmed they completed the recovery.

Tickets held up by this involving data loading and customizations to CRM systems blocked by asset storage being unavailable will be worked throughout today therefore we'll be monitoring this very closely.

We are planning the maintenance window during which we will migrate the data away from this provider to an alternative with a better track record on redundancy and uptime history.
This change will also involve a secondary provider being added and data replicated in both removing the single point of failure that currently exists.

We apologize for the inconvenience and thank you for your patience.
Aug 26, 07:14 UTC
Update - The data center have issued an update.

There's been two consecutive hardware failures in short succession which resulted in automatic recovery and redundancy failing.
They are in the process of manually restoring it, but to do so this means they have had to stop all services relating to the affected S3 storage until it's completed.
They are aiming to have the full restore completed by tomorrow August 26th at 11.00 CEST (10am UK/Canary Time).
We'll send a further update as soon as one becomes available or by tomorrow at 10am, whichever comes first.

We have already set up alternative data storage ready to migrate to when it's available again, the current S3 storage provider will be phased out as a matter of urgency since this marks the 6th outage this month and around the 26th so far this year.
Aug 25, 15:13 UTC
Update - Adding another item to the list:

Due to a hardware fault at the data center, S3 storage is currently in a degraded state which may cause errors for the following:

- Client Area: Error when uploading attachments to a ticket, or trying to access attachments from a ticket.
- Support Tickets via Emails: The ticket is created but without the attachments, we'll grab these from the mailbox as necessary.
- Support call voicemails: The voicemails are failing to save, but we still get notification of the call and calls will be returned generally within the hour.
- CRM File Attachments: Errors accessing or uploading attachments on CRM systems. This will include email attachments on mailboxes connected to your CRM instance.
- Bulk Data uploads to CRM: Since the CRM systems use S3 storage for files, it's not currently possible to bulk upload data on most CRMs. Creating individual leads are not affected, importing from CSV is.
- Archived call recording access: On some high volume systems with an archive policy, archived call recordings may be unavailable whilst this outage lasts.
Aug 25, 12:49 UTC
Identified - Due to a hardware fault at the data center, S3 storage is currently in a degraded state which may cause errors for the following:

- Client Area: Error when uploading attachments to a ticket, or trying to access attachments from a ticket.
- Support Tickets via Emails: The ticket is created but without the attachments, we'll grab these from the mailbox as necessary.
- Support call voicemails: The voicemails are failing to save, but we still get notification of the call and calls will be returned generally within the hour.
- CRM File Attachments: Errors accessing or uploading attachments on CRM systems. This will include email attachments on mailboxes connected to your CRM instance.
- Archived call recording access: On some high volume systems with an archive policy, archived call recordings may be unavailable whilst this outage lasts.
Aug 25, 12:18 UTC

Aug 26, 2026

Aug 25, 2026

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