EEA to UK calling
Identified - Calling to the UK using EEA / EU caller ID is currently unavailable due to operational reasons.
We are working on addressing the operational issues with our upstream carrier for this route, it could take some time and we have no ETA.

It's likely to take at least 24 hours for an update on progress, we apologize for any inconvenience caused.

This does not affect calls to the UK with UK caller ID.
Nov 17, 2025 - 12:11 UTC
Client Area ? Operational
JMS Support Operational
Phone Support ? Operational
Email / Ticket Support ? Operational
Live Chat Support ? Operational
Credit/Debit Card Payment System ? Operational
Data Analytics Operational
Reporting Platform ? Operational
CRM Hosting Operational
CRM (US East) ? Operational
CRM (US West) ? Operational
CRM (Europe Central) Operational
CRM (Europe North) Operational
Dialer Hosting Operational
Dialer (US East) Operational
Dialer (US West) Operational
Dialer (Europe Central) Operational
Dialer (Europe North) Operational
PBX Features Operational
EU Region Operational
US Region Operational
Voice Network Infrastructure ? Operational
SIP Outbound Operational
SIP Inbound Operational
CDR Processing Operational
Routing Engine Operational
Webphone Operational
Control Panel / Console Operational
E911 Provisioning (US & Canada) Operational
999/112 Provisioning (UK / EU) Operational
Microsoft Teams Direct Routing Operational
Voice Network - Call Center Routes Operational
Australia Operational
Brazil Operational
Canada Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
New Zealand Operational
Peru Operational
Philippines Operational
Singapore Operational
South Korea Operational
Taiwan Operational
Thailand Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Local Operator Conversational Routes Operational
Argentina Operational
Australia Operational
Austria Operational
Belgium Operational
Brazil Operational
Bulgaria Operational
Canada Operational
Chile Operational
Costa Rica Operational
Croatia Operational
Cyprus Operational
Czech Republic Operational
Denmark Operational
Estonia Operational
Finland Operational
France Operational
Germany Operational
Greece Operational
Hong Kong Operational
Hungary Operational
Iceland Operational
Ireland Operational
Italy Operational
Japan Operational
Latvia Operational
Liechtenstein Operational
Luxembourg Operational
Malaysia Operational
Lithuania Operational
Malta Operational
Mexico Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Peru Operational
Philippines Operational
Poland Operational
Portugal Operational
Puerto Rico Operational
Romania Operational
Singapore Operational
Slovakia Operational
Slovenia Operational
South Korea Operational
Spain Operational
Sweden Operational
Taiwan Operational
United Kingdom Operational
United States Operational
Vietnam Operational
Voice Network - Emergency Calls Operational
Australia Operational
Belgium Operational
Bosnia and Herzegovina Operational
Bulgaria Operational
Canada Operational
Chile Operational
Croatia Operational
Estonia Operational
Finland Operational
France Operational
Italy Operational
Lithuania Operational
Netherlands Operational
New Zealand Operational
Norway Operational
Panama Operational
Serbia Operational
Sweden Operational
Thailand Operational
Turkey Operational
United Kingdom Operational
United States Operational
Voice Network - Media Zones ? Operational
New York, USA Operational
San Francisco, USA Operational
Amsterdam, Netherlands Operational
Frankfurt, Germany Operational
London, UK Operational
Midlands, UK Operational
Ghana Operational
Nigeria Operational
Benguluru, India Operational
Singapore Operational
Sydney, Australia Operational
Voice Network - SIP Proxies ? Operational
United States East Operational
United States West Operational
United Kingdom Operational
Germany Operational
India Operational
Singapore Operational
Australia Operational
Local SMS (P2P) ? Operational
Australia Operational
Belgium Operational
Canada Operational
Chile Operational
Czech Republic Operational
Denmark Operational
Finland Operational
Israel Operational
Mexico Operational
Netherlands Operational
Poland Operational
Romania Operational
South Africa Operational
Sweden Operational
Thailand Operational
United Kingdom Operational
United States Operational
Phone Numbers (DID) Operational
Albania - Local Operational
Algeria - Local Operational
Argentina - Local Operational
Australia - Local Operational
Australia - Mobile Operational
Austria - Local Operational
Austria - National Operational
Austria - Mobile Operational
Barbados - Local Operational
Belgium - Local Operational
Belgium - National Operational
Belgium - Mobile Operational
Benin - Mobile Operational
Bolivia - National Operational
Bosnia and Herzegovina - Local Operational
Brazil - Local Operational
Brazil - National Operational
Brazil - Mobile Operational
Bulgaria - Local Operational
Canada - Local Operational
Chile - Local Operational
Chile - Mobile Operational
Colombia - Local Operational
Colombia - Mobile Operational
Croatia - Local Operational
Cyprus - Local Operational
Cyprus - National Operational
Czech Republic - Local Operational
Czech Republic - National Operational
Czech Republic - Mobile Operational
Denmark - National Operational
Denmark - Mobile Operational
Dominican Republic - Local Operational
Ecuador - Local Operational
El Salvador - Local Operational
Estonia - Local Operational
Estonia - National Operational
Estonia - Mobile Operational
Finland - Local Operational
Finland - National Operational
Finland - Mobile Operational
France - Local Operational
France - National Operational
Georgia - Local Operational
Georgia - National Operational
Germany - Local Operational
Germany - National Operational
Germany - Mobile Operational
Ghana - Mobile Operational
Greece - Local Operational
Grenada - Local Operational
Guinea - Local Operational
Hong Kong - Mobile Operational
Hungary - Local Operational
Hungary - National Operational
Hungary - Mobile Operational
Iceland - Local Operational
Indonesia - Local Operational
Ireland - Local Operational
Ireland - National Operational
Israel - Local Operational
Israel - National Operational
Israel - Mobile Operational
Italy - Local Operational
Italy - Mobile Operational
Japan - National Operational
Kenya - Local Operational
Latvia - Local Operational
Lithuania - Local Operational
Lithuania - National Operational
Lithuania - Mobile Operational
Luxembourg - National Operational
Macao - Mobile Operational
Mali - Mobile Operational
Malta - National Operational
Mauritius - National Operational
Mexico - Local Operational
Mexico - Mobile Operational
Namibia - Local Operational
Netherlands - Local Operational
Netherlands - National Operational
Netherlands - Mobile Operational
New Zealand - Local Operational
Nicaragua - Mobile Operational
Norway - Local Operational
Panama - Local Operational
Peru - Local Operational
Philippines - Local Operational
Philippines - Mobile Operational
Poland - Local Operational
Poland - Mobile Operational
Portugal - Local Operational
Portugal - Mobile Operational
Puerto Rico - Local Operational
Romania - Local Operational
Romania - National Operational
Romania - Mobile Operational
Serbia - Local Operational
Singapore - Local Operational
Slovakia - Local Operational
Slovenia - Local Operational
South Africa - Local Operational
South Africa - Mobile Operational
Spain - Local Operational
Spain - National Operational
Sudan - Local Operational
Sweden - Local Operational
Sweden - National Operational
Sweden - Mobile Operational
Switzerland - Local Operational
Thailand - Local Operational
Thailand - Mobile Operational
Tunisia - Local Operational
Uganda - Local Operational
Ukraine - National Operational
United Kingdom - Local Operational
United Kingdom - National Operational
United Kingdom - Mobile Operational
United States - Local Operational
Venezuela - Local Operational
Virgin Islands (U.S.) - Local Operational
AI Agents Operational
AI Receptionst Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 18, 2025

No incidents reported today.

Nov 17, 2025
UK Calling Incident
Resolved - This incident has been resolved.
Nov 17, 14:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 17, 14:19 UTC
Investigating - We are investigating call failures within the UK.
Further update to follow in the next 5 minutes.
Nov 17, 14:13 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
JMS Support Lines Down
Resolved - This issue has now been resolved and JMS Support is available by phone again.
Nov 13, 14:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 14:02 UTC
Investigating - Hello all,

We are currently facing an outage on our support lines and are working to identify the cause.
Nov 13, 13:42 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Emergency Maintenance on EMEA PBX Platform
Completed - The scheduled maintenance has been completed.
Nov 11, 15:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 14:42 UTC
Scheduled - Our systems have detected a situation on some of the PBX infrastructure in the EMEA zone.
Whilst we've detected no impact to calls passing through the platform, we must take immediate action to prevent an outage.

We expect no interruption to services during this maintenance, however the service should be considered at risk during this maintenance window.

This applies to Microsoft Teams Direct Routing too.
Nov 11, 14:38 UTC
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

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