Billing and Ticket System Outage

Incident Report for J Murray Solutions

Resolved

This incident has been resolved.

Posted Sep 30, 2026 - 10:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2026 - 09:03 UTC

Identified

Due to a fault at the data center where it's hosted, our account management system is offline.

Billing, tickets and ordering are all unavailable at this time for both ourselves and via the client area.

AI agents will also be affected due to a high dependency on the affected system and will likely not work as expected.

The data center are actively working to resolve the incident as soon as possible. We will provide a further update as they become available.

Posted Sep 30, 2026 - 08:11 UTC

This incident affected: Client Area, AI Agents (AI Receptionst, AI Outbound), and JMS Support (Email / Ticket Support).