PBX Certificate Error

Incident Report for J Murray Solutions

Resolved

Hi All,

Users of the PBX platform may have experienced issues with their Desk Phones, Microsip and/or Zoiper this morning. Users may have saw errors relating to an invalid certificate or other security warning.

This was caused by an automated process to reload the new SSL/TLS certificate failing. We have manually updated the certificate.

Desk phones were instructed to reboot after the update, however the same is not possible for Zoiper & Microsip remotely, if you are seeing errors on any of these apps whilst trying to make/receive calls, please reboot your device.

If you continue to experience issues, please contact support.

Kind regards,

JMS Support
Posted Jul 21, 2025 - 08:25 UTC
This incident affected: PBX Features (EU Region).